When you need help with your Verizon Fios internet, TV, or phone service, knowing when you can reach a support representative is crucial. Whether you have billing questions, need technical assistance, or want to inquire about new services, understanding the verizon fios customer service hours can help you connect with the right team at the right time.
Phone Support: Reaching a Live Agent
Verizon provides phone support for Fios customers, but the hours can differ depending on the type of assistance you need.
Fios Sales and General Service
For inquiries about signing up for new Fios service, changing your existing plan, or general billing questions, you can typically reach representatives during these times:
- Phone Number: 1-800-VERIZON (1-800-837-4966)
- Hours (Eastern Time – ET):
- Monday – Friday: 8:00 AM to 7:00 PM ET
- Saturday: 8:00 AM to 5:00 PM ET (Some sources may list 9 AM start)
- Sunday: Closed
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Technical Support
If you’re experiencing issues with your Fios service (e.g., internet outage, TV problems), technical support is available seven days a week. While critical outage support might have broader availability, general technical assistance via phone typically follows these hours:
- Phone Number: 1-800-922-0204 (This general support number often handles Fios technical issues)
- Hours (Local Time):
- Monday – Sunday: 8:00 AM to 9:00 PM (Local Time for your region; PT for HI/AK)
Note: While these are common published hours, Verizon also offers premium technical support services (like TechTeam or TechSure, potentially involving a fee) which may provide 24/7 assistance for a wider range of device issues.
Online Chat Support Availability
Verizon also offers online support options through their website and the My Verizon app.
Verizon Assistant (Automated)
You can often get quick answers to common questions or start troubleshooting using the automated Verizon Assistant chat tool, which is typically available 24/7.
Live Agent Chat
If the automated assistant can’t resolve your issue, you may be able to connect with a live agent via chat. The availability of live chat agents often aligns with the general verizon fios customer service hours for phone support. It’s best to check the Verizon website or My Verizon app during business hours to see if live chat is currently available.
Self-Service: 24/7 Account Access
For many common tasks, you don’t need to wait for specific service hours.
My Verizon Website and App
The My Verizon website and the My Verizon mobile app are available 24/7. Through these platforms, you can typically:
- View and pay your bill.
- Check your account details and plan information.
- Troubleshoot common service issues using online tools and guides.
- Check for reported service outages in your area.
- Manage account settings.
Important Notes on Verizon Fios Customer Service Hours
Keep these points in mind when planning to contact support:
- Time Zones: Pay close attention to whether hours are listed in Eastern Time (ET) or your Local Time zone.
- Holiday Hours: On major US holidays (like Thanksgiving, Christmas, New Year’s Day), support hours may be reduced or departments might be closed. Check the Verizon website for specific holiday schedules.
- Wait Times: Calling during peak times (e.g., midday, Mondays) may result in longer hold times. Consider calling earlier or later in the day if possible.
