ALL YOU Need TO know About Verizon Wireless Change Phone Number

 Verizon Wireless Change Phone Number FAQs

• Learn how to change Verizon Wireless Phone number online in My Verizon or in the My Verizon app and answers to other top questions:

Can I pick my number?

How long will it take?

Will I lose my voicemail, contacts, or text messages?

 

General Information

How do I change Verizon Wireless phone number in the My Verizon website?

 

To change Verizon Wireless phone number in the My Verizon website:

Note: Only an Account Manager or Account Owner can change a mobile number online.

1. Go to the Change Verizon Wireless Phone Number page in My Verizon.

   Note: If you already have a prepaid account, go to the Prepaid Change Verizon Phone Number page and skip to step d.

2. If you already have multiple lines on your account, determine the mobile number you want to change and tap or click Next.
3. Select Get a new number and click Continue.
4. Select a city and state for your new number from the dropdown menus or
   enter the ZIP code for the area you live in.
5. Note: You may also have the option of porting in (i.e., transferring) an existing number from another service provider.
6. Click Next.
7. If prompted, select an area code and exchange number from the dropdown, and click Next.

   Note: You will automatically be assigned the last 4 digits for your new number depending on what’s available.

8. If prompted, select a date for the changes to take effect and click Next.

   Note: If you pick a specific day before the first day of your next bill cycle or select to have the change effective today, your bill will be If you don’t select the change to take place today, it will happen at midnight ET of the selected day. This step isn’t applicable for prepaid accounts.

9. Review your changes and tap Submit.

   Note: A confirmation page will display with further information and next steps.

1. You’ve successfully changed Verizon wireless phone number online.

How do I change Verizon wireless phone number in the My Verizon app?

 

To change Verizon wireless phone number in the My Verizon app:

Click the 3-line navigation menu icon in the top left of your screen.

Click Devices.

Select the device and click Manage.

Scroll to the bottom of the screen and click Change Verizon wireless phone number.

Sign in if prompted and follow the steps to change Verizon wireless phone number.

3. You can also click the support icon in the upper right corner of your device screen, enter “change Verizon wireless phone number” and follow the prompts.

   Note: you can only choose the area code and prefix (the first 6 digits) of your new phone number. The last 4 are assigned automatically.

Is there a charge to change Verizon Wireless phone number?

 

There’s no charge to change Verizon wireless phone number in the My Verizon app or online in My Verizon.

 

 

Why do I need to select an effective date when I change Verizon wireless phone number?

 

This effective date will determine when your number will be changed and billing for the new number will begin.

Note: you don’t need to select an effective date if you have a prepaid account.

What is proration?

 

• Proration is an adjustment made to your bill when you do a change to your account in the middle of a bill cycle. When proration takes place, you’ll see:

 

A charge for the portion of the monthly access for the new number from today’s date through the end of the current bill cycle.

The monthly allowances associated with your plan may also be prorated, and overage charges may occur.

 

A credit for the portion of your monthly access charge that was billed in advance on the previous number from today’s date through the end of the current bill cycle.

A charge for the monthly access for the new number for the next month.

Can I choose my new phone number when I change Verizon wireless phone number in My Verizon?

 

When you change Verizon wireless number in the My Verizon app or online in My Verizon, you can select the prefix and area code. The last 4 digits will be assigned automatically to you based on what’s available.

 

 

When I change Verizon wireless phone number, how long will it take for the change to occur?

 

If you choose to change Verizon wireless phone number today, it should occur immediately once you complete the process and follow the instructions for resetting your phone number. If you don’t choose today, the number will be changed at midnight ET of the chosen day, and then you’ll need to follow the instructions for resetting your phone.

 

Will I lose my contacts if I change Verizon wireless phone number?

 

No, your contacts are saved on your phone so you shouldn’t lose them.

To help ensure that you don’t lose your contacts when you change Verizon wireless phone number and to be able to transfer them to your next device, to back them up use Verizon, along with all the other important content on your device.

 

 

If I change Verizon wireless phone number, will I lose my voicemail messages or text messages?

 

It’s possible that you may lose your voicemail and/or text messages when you change Verizon wireless phone number.

If you use Backup Assistant Plus or Verizon Cloud or, you’ll be able to sync your saved content with your new phone number.

Note: If you own an Android™ device running Gingerbread (2.3) OS or earlier, changing Verizon wireless phone number will cause a factory reset, which sets your device back to the default settings when the phone was new. Apps, accounts messages, set up on the phone, etc. will all be erased.

 

When I change Verizon wireless phone number, what happens when someone calls my old number?

 

The person who is calling your old number will receive a message that the number is no longer in service. Unfortunately, the call won’t be forwarded to your new number.

 

 

When I change Verizon wireless phone number, will it be updated on my friends’ and family members’ phones?

 

No, you’ll have to give out your new number to everyone you want to have it.

 

How do I change Verizon wireless phone number with another number on my account?

 

You’ll need to switch devices with the new other line on the account, which you can do online if you’re an Account Manager or Account Owner.

I changed Verizon wireless phone number and now my phone isn’t working. What should I do?

 

Depending on the type of phone you have, follow the following steps.

4G Phone:

1. Turn off the phone and turn it back on.
2. Wait for 2-5 minutes, then turn off phone again and turn it back on.
3. Call #832 toll-free to verify that the new number is working.

1. 3G Phone:

1. Turn off phone and turn it back on.
2. Then call *228.
3. Select option 1 when prompted.
4. End the call.
5. Call #832 toll-free to verify that your new number is working.

1. If you followed these steps and your phone still isn’t working, visit a Verizon Wireless store to contact one of customer representatives.

 

 

 

 

Can I change Verizon Wireless phone number online if I have a pending order on my account?

 

No. If you have a pending order on your account, you won’t be able to change Verizon wireless phone

 number online until the pending order is completed or removed from your account.

An Account Manager or Account Owner can remove a pending order from an account online in My Verizon.

Note: If a pending order is become removed, then it’s canceled and the order will have to be placed again.

To remove a pending order from an account:

1. Go to the My Orders page in My Verizon.
2. Click or tap View pending account changes.
3. Click or tap Delete next to the pending order you wish to remove.
4. Click or tap Delete pending account change.

 

What happens to my call logs when I change Verizon wireless phone number?

 

Your call logs from your previous number will stay on your mobile device.