Removing Call Forwarding: A Comprehensive Guide

Call forwarding can be a handy feature when you need calls directed to another number. However, knowing how to disable or remove call forwarding is equally important when you want to receive calls directly on your device. This comprehensive guide will walk you through various methods for removing call forwarding across different devices and carriers, along with helpful tips and troubleshooting advice.

Removing Call Forwarding
Removing Call Forwarding

Understanding Call Forwarding

Before diving into the “how-to,” let’s briefly review what call forwarding entails. It’s a service that automatically redirects incoming calls to another phone number or voicemail. The different types of call forwarding include:

  • Unconditional Call Forwarding: This forwards all incoming calls, regardless of your phone’s status.
  • Conditional Call Forwarding: This forwards calls only under specific conditions, such as when your phone is busy, unanswered, or unreachable.

Why Remove Call Forwarding?

There are several reasons you might want to remove call forwarding:

  • Receive Calls Directly: If you are now available to answer calls on your primary device, you can disable forwarding to ensure you receive them directly.
  • Avoid Unnecessary Charges: Some carriers might charge for forwarded calls, so removing it can help you save money.
  • Troubleshooting: If you’re experiencing issues with calls not reaching you, disabling call forwarding might be a helpful troubleshooting step.

Methods to Remove Call Forwarding

The method to remove call forwarding varies depending on your device and carrier. Here are the most common approaches:

  1. Using Your Phone’s Settings

Most smartphones have built-in settings for managing call forwarding. Here’s how to access them:

  • iPhone: Go to “Settings” > “Phone” > “Call Forwarding” and toggle it off.
  • Android: The path may vary slightly depending on the manufacturer. Typically, you’ll go to “Settings” > “Call Settings” or “Network & Internet” > “Call Forwarding.”

Once you’ve found the call forwarding settings, simply disable the type(s) of forwarding you have active.

  1. Using USSD Codes

USSD (Unstructured Supplementary Service Data) codes are shortcodes you can dial to manage phone features, including call forwarding. Common codes include:

  • Remove All Call Forwarding: Dial ##002# and press the call button.
  • Remove Forward When Busy: Dial ##67# and press the call button.
  • Remove Forward When Unanswered: Dial ##61# and press the call button.
  • Remove Forward When Unreachable: Dial ##62# and press the call button.

These codes are generally universal, but double-check with your carrier for any specific variations.

  1. Contacting Your Carrier

If you’re unable to remove call forwarding using the above methods, contact your mobile carrier’s customer support. They can assist you in deactivating the feature on your account.

Carrier-Specific Instructions

Some carriers might have their own unique codes or methods for removing call forwarding. Here are a few examples:

  • Verizon: Dial *73
  • AT&T: Dial #21#
  • T-Mobile: Dial ##21#

Refer to your carrier’s website or contact them for specific instructions.

Troubleshooting Tips

If you’re having trouble removing call forwarding, try these troubleshooting steps:

  • Restart Your Phone: A simple reboot can sometimes resolve temporary glitches.
  • Check Network Coverage: Ensure you have a network signal when deactivating call forwarding.
  • Clear Phone App Cache: If using the phone settings method, clearing the Phone app’s cache might help.
  • Contact Customer Support: If all else fails, reach out to your carrier’s customer support for assistance.

Additional Considerations for Removing Call Forwarding

  • Airtime Usage: Forwarded calls may incur charges depending on your plan. Deactivating call forwarding can help avoid unexpected costs.
  • Voicemail: In some cases, call forwarding might interact with voicemail services. Check your voicemail settings if you encounter any issues after turning off forwarding.
  • Dual SIM Phones: If you have a dual-SIM phone, make sure to disable call forwarding for both SIM cards if needed.

Advanced Tips

  • Conditional Call Forwarding: If you only want to remove specific types of call forwarding (e.g., only when busy), use the appropriate USSD code or adjust the settings in your phone’s call forwarding menu.
  • Specific Number Forwarding: Some carriers allow forwarding calls from specific numbers. You can usually manage this through your carrier’s app or website.
  • Call Blocking vs. Call Forwarding: If your goal is to avoid specific callers, consider using your phone’s call blocking feature instead of call forwarding.


Removing call forwarding is a simple process that can be done through your phone’s settings, USSD codes, or by contacting your carrier. By following the steps outlined in this guide, you can ensure that incoming calls are directed to your device as intended, giving you full control over your communication.

Remember to consider any potential impact on your voicemail and airtime usage, and don’t hesitate to seek assistance from your carrier if you encounter any difficulties.


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