How to Deactivate Call Forwarding on Samsung: A Comprehensive Guide

Call forwarding can be a lifesaver when you need calls routed to another number. However, knowing how to deactivate it is equally important when you want calls to come directly to your Samsung device. This guide will walk you through the various methods to deactivate call forwarding on Samsung phones, troubleshooting tips, and essential considerations.

How to Deactivate Call Forwarding on Samsung
How to Deactivate Call Forwarding on Samsung

Understanding Call Forwarding on Samsung Devices

Call forwarding allows you to redirect incoming calls to a different number based on specific conditions:

  • Always Forward: All incoming calls are redirected, regardless of your phone’s status.
  • Forward When Busy: Calls are forwarded when you’re on another call.
  • Forward When Unanswered: Redirects calls if you don’t answer within a set time.
  • Forward When Unreachable: Forwards calls when your phone is off or out of network range.

Methods to Deactivate Call Forwarding on Samsung

Samsung offers several convenient ways to disable call forwarding:

Method 1: Using Your Phone’s Settings

This is the most direct method and works on most Samsung models:

  1. Open the Phone App: Launch the app you use for making calls.
  2. Access Settings: Tap the three dots (menu icon) typically located in the top-right corner.
  3. Call Settings: Select “Settings” or “Call Settings” from the menu.
  4. Supplementary Services: Look for an option labeled “Supplementary Services” or similar.
  5. Call Forwarding: Tap on “Call Forwarding” to access the various settings.
  6. Deactivate: You’ll see the different forwarding types listed. Tap on each one you want to disable and select “Deactivate,” “Disable,” or “Turn Off.”

Method 2: Using USSD Codes

USSD codes are special codes you can dial to manage phone features, including call forwarding:

  • Deactivate All Call Forwarding: Dial ##002# and press the call button.
  • Deactivate Forward When Busy: Dial ##67# and press the call button.
  • Deactivate Forward When Unanswered: Dial ##61# and press the call button.
  • Deactivate Forward When Unreachable: Dial ##62# and press the call button.

After dialing the appropriate code, you’ll usually receive a confirmation message indicating successful deactivation.

Method 3: Contacting Your Carrier

If the above methods don’t work, your carrier might have unique settings or restrictions. Contact their customer support for assistance with deactivating call forwarding on Samsung. They can guide you through the process or remotely disable it for you.

Troubleshooting Common Issues

If you encounter difficulties deactivating call forwarding, try these steps:

  • Restart Your Phone: A simple restart can sometimes clear minor glitches.
  • Update Carrier Settings: Ensure your phone has the latest carrier settings. You can usually find this option in the phone’s settings menu under “About phone” or “System updates.”
  • Reset Network Settings: Go to Settings > General Management > Reset > Reset Network Settings. Remember, this will erase saved Wi-Fi passwords and cellular settings, so note them down beforehand.
  • Check for Third-Party Apps: If you use any call management apps, they might have their own call forwarding settings. Disable forwarding within those apps as well.

Important Considerations When Deactivating Call Forwarding

Before you deactivate call forwarding on Samsung, keep these points in mind:

  • Airtime Usage: Forwarded calls typically count towards your airtime usage. Deactivating it can help you avoid unexpected charges.
  • Visual Voicemail: Some visual voicemail services rely on call forwarding. Disabling it might affect your visual voicemail.
  • Dual SIM Phones: If you have a dual-SIM Samsung phone, remember to check and deactivate call forwarding for both SIM cards if needed.

Advanced Tips for Samsung Call Forwarding

  • Conditional Call Forwarding: If you only want to deactivate specific types of call forwarding (e.g., only when busy), use the appropriate USSD code or adjust the settings in your phone’s call forwarding menu.
  • Specific Number Forwarding: Some carriers allow forwarding calls from specific numbers. You can usually manage this through your carrier’s app or website.
  • Call Blocking vs. Call Forwarding: If your goal is to avoid specific callers, consider using your phone’s call blocking feature instead of call forwarding.


Deactivating call forwarding on Samsung phones is a simple process that can be done in several ways. Whether you prefer using your phone’s settings, dialing USSD codes, or contacting your carrier, you have options to regain control over your incoming calls. By understanding the different forwarding types, troubleshooting tips, and considerations, you can confidently manage this feature on your Samsung device.


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