Whether you need help with your Verizon Wireless plan, are troubleshooting your Fios internet, or have questions about 5G Home service, knowing the verizon customer support hours is essential for getting timely assistance. Verizon offers several ways to get help, each with potentially different operating times. Here’s a guide to help you navigate Verizon’s support availability in the United States.
Phone Support Hours
Reaching a representative by phone is often preferred for complex issues. Verizon operates different phone lines and hours depending on the type of support you need.
General Customer Service (Billing, Plan Changes, General Inquiries)
For questions about your bill, making changes to your plan, or general account support for Mobile, 5G Home, LTE Home, and Fios services:
- Phone Number: 1-800-922-0204 (or dial 611 from your Verizon phone)
- Hours (Local Time):
- Monday – Saturday: 8:00 AM to 7:00 PM
- Sunday: 8:00 AM to 5:00 PM (Note: “Local Time” refers to the time zone where you are located; Pacific Time is used for customers in Hawaii and Alaska.)
Read more about: verizon 5g plans
Technical Support
If you’re experiencing technical difficulties with your Mobile, 5G Home, LTE Home, or Fios service:
- Phone Number: 1-800-922-0204 (same as general service)
- Hours (Local Time):
- Monday – Sunday: 8:00 AM to 9:00 PM (Note: While these are the standard hours for general technical support, critical repair services or premium paid support options like Tech Coach may offer 24/7 availability. Support while traveling internationally is also available 24/7 via specific international toll-free numbers.)
Sales Department
If you’re looking to sign up for new Mobile, 5G Home, LTE Home, or Fios service:
- Phone Number: 1-800-225-5499
- Hours (Eastern Time – ET):
- Monday – Saturday: 8:00 AM to 10:00 PM ET
- Sunday: 9:00 AM to 10:00 PM ET
Prepaid Customer Service
For support specifically related to Verizon Prepaid accounts:
- Phone Number: 1-888-294-6804
- Hours (Eastern Time – ET):
- Monday – Saturday: 8:00 AM to 7:00 PM ET
- Sunday: 8:00 AM to 5:00 PM ET
Online Chat Support Hours
Verizon offers digital support options through its website and the My Verizon app.
- Verizon Assistant (Automated Chat): Available 24/7 for answers to common questions and basic troubleshooting steps.
- Live Agent Chat: Connecting with a human representative via chat is often possible. While exact hours aren’t always explicitly listed and can vary, live chat availability generally aligns with the general customer service phone hours (Local Time). Check the Verizon website or My Verizon app during these times to initiate a live chat session.
Other Support Channels
Beyond phone and chat, remember these resources:
- My Verizon Website & App: Available 24/7, allowing you to manage your account, pay bills, check usage, view plan details, access troubleshooting guides, and check for service outages anytime.
- Verizon Stores: Offer in-person sales and support. However, store hours vary significantly by location. Use the store locator tool on Verizon’s website to find hours for specific stores near you.
Important Considerations
- Holiday Hours: Be aware that verizon customer support hours are likely to be reduced or departments may be closed on major US holidays (e.g., Thanksgiving Day, Christmas Day). Check Verizon’s website for specific holiday schedules.
- Wait Times: Calling during peak periods (like Mondays or midday) might lead to longer hold times. If your issue isn’t urgent, calling during off-peak hours might be quicker.
