The short code 94359 is a legitimate, registered SMS short code used in the United States and Canada primarily for customer feedback, review requests, and satisfaction surveys.
If you receive a text message from 94359, the sender is an organization (often a healthcare provider, retailer, or service company) that you recently interacted with, and they are using a mass messaging platform to solicit your opinion.
This article details the specific uses of the 94359 short code, explains how to immediately stop the texts, and provides critical advice on managing feedback requests.
Main Body: Who Uses Short Code 94359?
Transactional short codes like 94359 are pre-approved by all major mobile carriers (AT&T, Verizon, T-Mobile) and are governed by strict federal opt-in/opt-out rules.
Primary Purpose: Customer Feedback
The 94359 short code is most commonly associated with:
- Healthcare Systems: Organizations like UW Health use 94359 to send patients text messages requesting them to complete an online review or satisfaction survey following a medical appointment or visit.
- Reputation Management Platforms: The code is also linked to mass messaging vendors (like com) that send text-based review requests on behalf of their business clients across various industries (retail, finance, services).
The content of the message typically includes a line such as: “Text START to 94359 to receive online review requests,” and usually contains a link to an external survey or feedback page.
Safety Check: Is 94359 a Scam?
No. The 94359 short code is legitimate and safe. Because short codes go through an extensive carrier approval process, they are rarely used for the kind of fraudulent phishing attacks seen with random 10-digit phone numbers.
- Security Rule: While the short code is safe, always verify the URL in the message before clicking any link. Ensure the link directs to a recognizable domain name associated with the company you visited (e.g., your hospital, doctor’s office, or mechanic).
Actionable Steps: How to Stop Texts from 94359
The simplest and most effective way to stop receiving texts from the 94359 short code is by using the industry-standard opt-out keyword.
- Reply “STOP” (Immediate Opt-Out)
The quickest method to cease all communication from this short code is to reply directly to the text message.
- To Opt-Out: Reply with the keyword STOP (or STOPALL) to the number 94359.
- What Happens: The system is required to send you a confirmation message and immediately unsubscribe your number from future messages associated with that short code program.
- Manage General Text Preferences
If you are concerned about future survey requests from other short codes, you can adjust your preferences with your service provider or block the types of numbers that send mass messages.
- Block Non-Contact Texts: On your smartphone, enable the “Filter Unknown Senders” feature (iPhone) or “Spam Protection” (Android Messages) to move texts from short codes and unknown numbers to a separate folder.
Frequently Asked Questions (FAQ)
What keywords are supported by 94359?
The most common keywords supported by the 94359 short code are:
- START: To opt in and begin receiving messages.
- STOP: To opt out of all future messages.
- HELP: To receive customer service contact information for the program (often a 1-800 number).
Can I be charged for receiving texts from 94359?
No. Texts from short codes are typically included in all unlimited texting plans. While the terms usually state “Message and data rates may apply,” nearly all US and Canadian plans treat these texts as free for the recipient.
Does 94359 have a phone number I can call?
No. Short codes are for text messaging only. To reach customer service for the company sending the alerts, you must reply HELP to 94359, which will send you a text with the company’s full customer service phone number.
Conclusion
The 94359 text message is a legitimate, authorized survey request used by various institutions to gather customer feedback. If you wish to opt out, simply reply STOP to the short code. If you are concerned about the legitimacy of a specific message, rely on the HELP keyword to receive verifiable customer service contact information.
