Who is Calling from 1-201-462-3963? Why You Are Getting DoorDash Messages

The phone number 1-201-462-3963 is highly associated with DoorDash service notifications and is located in the Hackensack, New Jersey area code (201). While it may be used for legitimate order confirmations and delivery alerts, it is also frequently flagged as spam and is sometimes connected to fraudulent “DashLink” or “Door dash scam” attempts.

If you are receiving texts or calls from this number, the most likely reason is that it is a temporary, masked number used by the DoorDash platform to connect customers with Dashers, or vice versa, to protect both parties’ personal phone numbers. This article explains the context of the call and provides crucial steps to protect yourself from related scams.

The Purpose of 1-201-462-3963 (The DashLink Number)

The number 1-201-462-3963 falls within a range of temporary, anonymized numbers used by delivery and ride-sharing apps, collectively referred to as a DashLink or relay service.

How DoorDash Uses This Number

1. Contact Between Parties: When a DoorDash customer or Dasher needs to call or text each other (e.g., to confirm delivery instructions or an item is out of stock), the communication is routed through a temporary, masked phone number like 1-201-462-3963.
2. Privacy Protection: This service prevents the customer from seeing the Dasher’s actual phone number, and vice versa. The number is active only for the duration of the order and then expires.
3. Order Notifications: The number is also used to send automated texts confirming the status of a food order, such as “Your order is confirmed” or “Your Dasher is on the way.”

Location and Area Code (201)

The 201 area code serves the northeastern portion of New Jersey, primarily Jersey City and Hackensack. Although the number is registered in this area, the call or text could originate from anywhere in the country, as it is routed through the DoorDash system and merely displays a random, generic phone number from its pool of relay numbers.

Warning: When 1-201-462-3963 is a Scam Risk

While the number can be legitimate, the fact that it is known to be associated with DoorDash relay services makes it a target for scammers attempting to perform “phishing” attacks aimed at Dashers (delivery drivers).

The DoorDash “DashLink” Scam

This specific type of scam targets Dashers but sometimes affects customers.

1. The Hook: A scammer places a small, fake order. When the Dasher accepts it, the scammer (posing as a customer or DoorDash support) calls the Dasher using a number like 1-201-462-3963, since it is a temporary, legitimate-looking relay number.
2. The Lie: The scammer claims there is an issue with the Dasher’s account (e.g., login error, payment glitch, security breach) and states they need to “verify” their account to fix it.
3. The Steal: The scammer then tricks the Dasher into providing their login credentials, their Dasher app PIN, or their verification code sent via text. Once the scammer has this information, they can log into the Dasher’s account, steal any accumulated earnings, and change the bank details.

Crucial Warning: DoorDash will NEVER call you and ask for your password, PIN, or two-factor authentication code.

Actionable Steps for Safety and Verification

If you receive a text or call from 1-201-462-3963 and you are unsure if it’s real, follow these steps:

For Customers (Receiving Notifications)

1. Check the App First: If the message is a notification about an order status, immediately check the DoorDash app. If the status in the app matches the text message, the text is legitimate.
2. Ignore Unrelated Texts: If you receive a text from this number but you did not place an order recently, it is most likely a spam or wrong number text. Block the number and delete the message.

For Dashers (Receiving Calls)

1. Never Share Codes: If a caller from this number, or any number, asks for your login password, security code, or bank account details, immediately hang up. DoorDash Support already has all necessary information.
2. Verify Via Official Support: If you suspect a real issue with an order, hang up on the caller and contact DoorDash support through the official channels in the Dasher app or the dedicated support phone number.

How to Block the Number

If the number is persistently sending unrelated spam or you suspect it is part of a fraudulent campaign, you can block it on your device:

• iPhone: Open the text/call, tap the number/contact at the top, select Info, and then Block this Caller.
• Android: Open the message/call in the app, tap the three-dot menu, and select Block number or Block & report spam.

Frequently Asked Questions (FAQ)

1. Can I call 1-201-462-3963 back?

You can call the number back, but you will likely reach an automated DoorDash message or a number that is no longer in service, as these numbers are temporary and change constantly. If you need legitimate assistance with an order, use the contact buttons available directly within the DoorDash app.

2. Why is a New Jersey number calling me when I live on the West Coast?

The number’s New Jersey area code (201) only indicates where the phone company assigned that block of numbers to DoorDash. The call itself is routed through the company’s internal telecommunication network (the DashLink system), which is not geographically constrained.

3. What is the difference between this number and a DoorDash Customer Service number?

1-201-462-3963 is a temporary, relay number used for direct communication between a customer and a specific Dasher for a specific order. The official DoorDash Customer Service number (which is not publicly posted for general use but accessible via the app) is a dedicated line for resolving long-standing issues or major emergencies. Always use the app for official support.