Q Link Wireless Login Not Working? The 2025 Guide to the StandUp Wireless Transition, Activation & Troubleshooting

Section 1: The Immediate Problem: Why Your Q Link Wireless Login and Service Failed

 

If attempts to log into a Q Link Wireless account have been unsuccessful, or if phone service has suddenly stopped, it is important to understand that this is not due to a forgotten password or a temporary website glitch. The issue is the result of a permanent and large-scale change with the company. Q Link Wireless, as it was previously known, is no longer operating its Lifeline service.  

The core reason for this disruption is a significant legal and regulatory action taken against the company. In late 2024, Q Link Wireless was suspended from the federal Lifeline program by the Federal Communications Commission (FCC). This action was not a voluntary business decision but a direct consequence of a major fraud case. On October 15, 2024, Q Link Wireless LLC and its founder pleaded guilty to charges of conspiring to defraud the United States government. The company was found to have engaged in a years-long scheme to steal over $100 million from the very Lifeline program that subsidized its customers’ service.  

The direct consequence for customers is that the old Q Link Wireless login portals are now defunct. Many users have reported that their online accounts have disappeared entirely, and attempts to access the old website now fail or redirect elsewhere. This is why login attempts are failing—the system they are trying to access no longer exists in its original form.  

To prevent an immediate and widespread service cutoff for millions of low-income Americans, the FCC facilitated a transition of Q Link’s Lifeline customers to a new provider: StandUp Wireless. Therefore, the solution to the login and service problem is not to troubleshoot the old Q Link account but to understand and navigate the transition to StandUp Wireless. All service management, account access, and customer support are now handled by this new entity.  

 

Section 2: Your Service Has Moved: An Introduction to StandUp Wireless

 

With the suspension of Q Link Wireless from the Lifeline program, StandUp Wireless has officially taken over the backend operations and is now the service provider for former Q Link customers. While some branding may still say “Q Link powered by StandUp Wireless,” it is essential to recognize that StandUp Wireless is the company now responsible for providing and managing the service.  

This transition was designed to maintain continuity of service. For most users, their existing phone number was scheduled to be automatically transferred, or “ported,” to StandUp Wireless upon the activation of a new, mandatory SIM card. The underlying network provider also remains the same. Q Link operated on T-Mobile’s nationwide 4G LTE and 5G networks, and StandUp Wireless continues to use this same network, meaning coverage areas and signal strength should be identical to what customers experienced previously.  

The base plan that former Q Link customers were moved to is typically the standard Lifeline offering. This plan generally includes 4.5GB of monthly data, 1,000 voice minutes, and unlimited text messaging. This mirrors the previous Lifeline-only plan from Q Link and is a significant change for customers who were on a bundled plan with more data.  

For any and all support needs, customers must now contact StandUp Wireless directly. The old Q Link customer service channels are no longer the correct point of contact. The primary customer service phone number for StandUp Wireless is 1-800-544-4441.  

The transition process was complicated by the involvement of multiple entities. In addition to StandUp Wireless taking over the accounts, the FCC issued an emergency order allowing T-Mobile’s own Lifeline brand, Assurance Wireless, to provide temporary service to prevent some customers from being disconnected immediately. This led to a period of confusion where some users received official-looking text messages urging them to switch to Assurance Wireless, while others were being told to wait for a StandUp Wireless SIM card. These were not scams but were part of parallel, and unfortunately poorly communicated, efforts to manage the fallout from Q Link’s collapse. The primary, long-term provider for the bulk of Q Link’s former customers is StandUp Wireless.  

 

Q Link vs. StandUp Wireless: Your New Service at a Glance

 

 

Section 3: Step-by-Step Guide: Activating Your New StandUp Wireless Service

 

To continue receiving phone service after the transition, all former Q Link Wireless customers must activate a new SIM card provided by StandUp Wireless. The old Q Link SIM card is no longer valid and will not work. The activation process is straightforward, but following each step carefully is crucial to ensure the service and phone number transfer correctly.  

 

Step 1: Locate Your New SIM Kit

 

StandUp Wireless mailed a new SIM card kit to the address associated with the Lifeline account. This kit contains the new SIM card necessary for activation. If this kit has not been received, it is imperative to call StandUp Wireless customer support immediately at 1-800-544-4441 to verify the address on file and request a new SIM kit.  

 

Step 2: Prepare Your Phone

 

Before inserting the new SIM, the phone itself must be ready. There are two critical requirements:

• The phone must be unlocked. If the phone was purchased from another carrier (e.g., AT&T, Verizon), it might be “locked” to that network. An unlocked phone is required to accept the new StandUp Wireless SIM. It may be necessary to contact the original carrier to request a network unlock.  
• Any financing must be complete. If the phone was being financed through a payment plan, any remaining balance must typically be paid in full before it can be unlocked and switched to a new provider.  

 

Step 3: Insert the New SIM Card

 

This physical step requires care but is simple to perform.

1. Power off the phone completely.
2. Locate the phone’s SIM card slot. This is usually a small tray on the side of the device that can be ejected with a SIM tool or a small paperclip. On some older models, it may be located under the back cover near the battery.
3. Compare the new SIM with the old one. The kit from StandUp Wireless typically includes a multi-sized SIM card (standard, micro, and nano). Pop out the new SIM card so that it matches the size of the old Q Link SIM card.  
4. Insert the new StandUp Wireless SIM. Place the new SIM into the tray, ensuring the gold contacts are correctly aligned, and slide the tray back into the phone.  

 

Step 4: Power On and Activate

 

With the new SIM card in place, the final activation can begin.

1. Turn the phone back on.
2. Make a phone call. The primary method to trigger the activation on the network is to simply make a call to any number. Some users may find it necessary to call the StandUp Wireless activation line or dial 611 from the handset.  
3. Expect a temporary number. It is normal for the phone to initially display a temporary phone number. After the first successful call is made, the system should automatically complete the porting process, and the original phone number will return. This can take anywhere from a few minutes to a few hours. This automatic porting means that for most users, no manual transfer process is needed.  

 

Step 5: Test Your Service

 

Once the original phone number is displayed correctly on the device, it is important to confirm that all services are functional.

• Turn off the phone’s Wi-Fi connection.
• Attempt to browse a website to test the mobile data connection.
• Send a picture message (MMS) to another person to test multimedia messaging.
• Make one more phone call to ensure voice service is stable.  

If any of these tests fail, proceed to the troubleshooting section of this guide.

 

Section 4: Accessing Your New Account: The StandUp Wireless Login Process

 

Just as the old SIM card is obsolete, the old Q Link Wireless online account and login portal are also gone. To manage the service, check data usage, or access account details, customers must create a new account with StandUp Wireless.  

The initial migration of account data from Q Link to StandUp was fraught with issues, causing a period where many users could not create a new login because the system did not recognize their information. This was due to a staggered and problematic data transfer process that left many customers in limbo, unable to manage their accounts or get the information needed to switch providers. While these widespread migration issues should now be resolved, any customer who encounters an “invalid information” or “user not found” error during the new account setup should contact StandUp support at 1-800-544-4441 immediately, as it may signal a problem with their specific account transfer.  

To set up a new account, navigate to the main StandUp Wireless website and look for a “Login” or “My Account” link. The registration process will likely require personal information to verify identity, such as:

• The StandUp Wireless phone number
• The email address on file
• Date of birth
• The last four digits of the Social Security Number (SSN)  

Once logged in, the portal should allow users to view plan details, check their remaining data and minutes, and purchase additional data if needed.  

 

Finding Your Account Number and PIN

 

The new StandUp Wireless account portal is also where customers should be able to locate their Account Number. This number is absolutely critical if a customer later decides they are unhappy with the service and wish to switch to a different Lifeline provider. During the chaotic transition, some users reported that their old Q Link Enrollment ID number also functioned as their account number for porting purposes.  

The Transfer PIN is the second piece of information required to port a number out. For Q Link, this was often the last four digits of the phone number. For StandUp Wireless, it may be the last four digits of the account holder’s SSN, or it may require a direct call to customer service to obtain. Having this information ready is the key to a smooth transition to another carrier if desired.  

 

Section 5: Bring Your Own Phone (BYOP): A Guide to Device Compatibility

 

Whether a customer is using their old phone from the Q Link service or needs to purchase a new one, ensuring it is compatible with the StandUp Wireless network is a critical step. Compatibility is not a single check but involves several layers.

 

Network Technology: GSM and T-Mobile

 

StandUp Wireless operates on the T-Mobile network, which uses GSM (Global System for Mobile communication) technology. This means that for a phone to be compatible, it must be a GSM-capable device. Most modern smartphones sold in the US are compatible with both GSM and CDMA networks, but older phones locked to a CDMA-primary carrier like Verizon or Sprint might have issues.  

 

The “Unlocked” Requirement

 

This is the most important factor. A phone must be “unlocked” to be used on StandUp Wireless. A locked phone is restricted by its original carrier’s software and will not accept a SIM card from another network. For example, a phone locked to AT&T will not work with a StandUp Wireless SIM. To get a phone unlocked, one must contact the original carrier it was purchased from. Typically, the phone must be fully paid off before the carrier will process an unlock request.  

 

How to Check Your Phone’s Compatibility: The IMEI Check

 

The most reliable way to verify if a specific device will work is by using an IMEI checker. The IMEI (International Mobile Equipment Identity) is a unique 15-digit code for every mobile device.

How to find the IMEI:

• Universal Method: Dial *#06# on the phone’s keypad. The IMEI will instantly appear on the screen.  
• Android: Navigate to Settings > About Phone > Status. The IMEI will be listed there.  
• iPhone: Navigate to Settings > General > About. Scroll down to find the IMEI.  

Once the IMEI is found, visit the StandUp Wireless official website and find their “Bring Your Own Phone” (BYOP), “Check Compatibility,” or “IMEI Check” page. Enter the 15-digit number to get a confirmation.

 

Advanced Compatibility: Phone Bands and VoLTE

 

For a phone to have the best possible performance, especially in rural areas, it needs to support the specific frequency bands used by the T-Mobile network. Key LTE bands for broad coverage include band 12 and especially band 71, which T-Mobile uses for extended-range service. The phone must also support  

VoLTE (Voice over LTE) to ensure high-quality calls can be made over the 4G network. Most modern smartphones include these features, but it can be a factor for older or international devices.

 

eSIM vs. Physical SIM

 

While many new devices like the latest iPhones and Google Pixels support eSIM (an embedded, digital SIM), it is not clear if StandUp Wireless fully supports eSIM activation for BYOD Lifeline customers. Q Link Wireless did not appear to support eSIM for US models of the iPhone 14 and newer. Therefore, customers should expect to use the physical SIM card sent to them unless the StandUp Wireless enrollment process explicitly offers an eSIM option.  

 

Where to Purchase Compatible Phones

 

If a new device is needed, unlocked phones that are compatible with StandUp Wireless can be purchased from a wide range of retailers. Stores like Best Buy and websites like Amazon offer many budget-friendly and premium unlocked options. Phones can also be purchased directly from manufacturers such as Motorola, Samsung, and Apple, ensuring they are unlocked and ready for any GSM carrier.  

 

Section 6: The Ultimate Troubleshooting Guide for Former Q Link Customers

 

The transition from Q Link to StandUp Wireless has been challenging for many customers, leading to a host of common and frustrating issues. This section provides a systematic approach to diagnosing and solving the most frequently reported problems.

 

Problem 1: No Service After Activation (“My Phone Was Shut Off!”)

 

Many users have reported a sudden loss of all service—no calls, no texts, no data—sometimes immediately after inserting the new StandUp SIM or days later without warning.  

Solution Path:

1. Wait 24-48 Hours: The account migration process was complex and staggered. Some users reported that service disappeared and then returned on its own after a day or two as their number port completed in the background. While frustrating, a short waiting period is the first step.  
2. Restart and Toggle: The simplest fix is often effective. Restart the phone completely. If that doesn’t work, turn Airplane Mode on for 30 seconds, then turn it off. This forces the device to re-establish its connection to the network.  
3. Verify Lifeline Recertification: Lifeline benefits are not permanent. All users must recertify their eligibility annually. If a user failed to respond to the recertification notice from USAC (the program administrator), their benefit would be terminated, resulting in a loss of service. Customers can check their status through the official Lifeline website or by calling the Lifeline Support Center.  
4. Contact StandUp Wireless Support: If service does not return, it is crucial to call StandUp Wireless at 1-800-544-4441. It is possible the account migration failed or the new SIM card was not provisioned correctly on their end.

 

Problem 2: Data Not Working or Is Extremely Slow

 

This is one of the most common complaints. The phone can make calls, but there is no internet access, or web pages load at an unusably slow speed.  

Solution Path:

1. Check APN Settings: This is the most likely cause. The Access Point Name (APN) settings configure the phone’s gateway to the internet. If they are incorrect or using old Q Link data, the connection will fail. A detailed guide to configuring the correct StandUp Wireless APN settings is provided in the next section.
2. Check Data Usage: The base Lifeline plan now comes with a 4.5GB high-speed data cap. Once this limit is reached, speeds are drastically reduced (throttled) to a very slow rate for the rest of the month. Log in to the StandUp Wireless account to check if the high-speed data has been exhausted.  
3. Understand Network Deprioritization: As a Mobile Virtual Network Operator (MVNO), StandUp Wireless traffic may be “deprioritized.” This means that during times of high network congestion (e.g., at a crowded event), T-Mobile may slow down MVNO customer data to prioritize its direct postpaid customers. This can result in temporary periods of slowness even if the data cap has not been reached.  

 

Problem 3: Cannot Send Picture Messages (MMS) or RCS Chat Issues

 

The inability to send or receive messages with pictures (MMS) is almost always an APN issue. The APN configuration contains specific fields for the MMS gateway that must be entered correctly.  

For users of Google Messages, issues with RCS (Rich Communication Services) chat features, such as seeing “Chat features unavailable,” have also been reported. A fix that has worked for many users involves resetting the relevant apps:

1. Go to the phone’s Settings > Apps.
2. Find and select Carrier Services. Go to Storage and select Clear Cache and Clear Data.
3. Go back to the Apps list and find and select Messages (the Google Messages app). Go to Storage and select Clear Cache and Clear Data.
4. Restart the phone.  

 

Troubleshooting Common StandUp Wireless Issues (Post-Transition)

 

 

Sub-Section 6A: Configuring Your APN Settings for StandUp Wireless

 

The Access Point Name (APN) is a set of directions that tells a phone how to connect to the carrier’s network to access the internet and send multimedia messages. An incorrect APN is the number one reason for data and MMS problems on a BYOD (Bring Your Own Phone) device or after a network change. The settings must be entered exactly as shown.

How to Find the APN Menu on Your Phone:

• For most Android devices: Navigate to Settings > Network & Internet (or Connections) > Mobile Network > Access Point Names (sometimes found under an “Advanced” menu).  
• For iPhones: Navigate to Settings > Cellular > Cellular Data Network.  

Once in the APN menu, select the option to add a new APN (often a “+” symbol or a menu option). Fill in the fields exactly as specified in the table below. Leave any field not listed in the table blank.

 

StandUp Wireless APN Settings for Android & iPhone (2025)

 

Note on MNC: The MNC value is tied to the specific SIM card. While 260 is the most common for T-Mobile MVNOs, some older SIMs may use 240. If the phone auto-populates a value, it is often best to leave it. If 260 does not work, trying 240 is a valid troubleshooting step.  

Final, Crucial Steps:

1. After entering all the settings, find the menu option (often three dots in the corner) and SAVE the new APN profile.  
2. On the Access Point Names list, ensure the little circle or radio button next to the newly created “Stand-Up Wireless” profile is selected.
3. RESTART YOUR PHONE. This step is mandatory for the new settings to be applied correctly by the device.  

 

Section 7: Understanding Your Benefits: Lifeline and the End of the ACP

 

The free or low-cost mobile service provided by carriers like Q Link and StandUp Wireless is made possible by federal government benefit programs. Understanding these programs, especially in light of recent major changes, is key to managing the service and maintaining eligibility.

 

What is the Lifeline Program?

 

Lifeline is a long-standing program from the Federal Communications Commission (FCC), established in the 1980s to ensure that low-income Americans have access to essential communication services. The program provides a monthly discount on either phone or internet service.  

• The standard benefit is a discount of up to $9.25 per month.  
• For eligible residents on qualifying Tribal lands, an enhanced benefit of up to $34.25 per month is available.  

 

How to Qualify for Lifeline

 

Eligibility for the Lifeline program is based on one of two criteria:

1. Program-Based Eligibility: An individual qualifies if they (or someone in their household) participate in certain federal assistance programs, including:
   • Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps  
   • Medicaid  
   • Supplemental Security Income (SSI)  
   • Federal Public Housing Assistance (FPHA) or Section 8  
   • Veterans Pension and Survivors Benefit  
2. Income-Based Eligibility: An individual qualifies if their total household income is at or below 135% of the Federal Poverty Guidelines for their household size.  

 

Critical Update: The Affordable Connectivity Program (ACP) Has Ended

 

The Affordable Connectivity Program (ACP) was a separate, more recent government benefit created to help households afford broadband internet during and after the COVID-19 pandemic. It provided a larger discount of up to $30 per month (or $75 on Tribal lands). Many providers, including Q Link, encouraged customers to bundle their Lifeline and ACP benefits to receive a superior plan, often featuring unlimited data, at no cost.  

However, due to a lack of new funding from Congress, the ACP has officially ended. The program stopped accepting new applications on February 7, 2024, and the last fully funded month of service was April 2024.  

This has a direct and significant impact on former Q Link customers who were on a bundled plan. The “unlimited data” they were receiving was subsidized by the ACP benefit. With that program gone, their service plan has automatically reverted to a Lifeline-only plan, which typically includes the much lower 4.5GB data allowance. This change was not a decision by StandUp Wireless but a result of the change in federal law.

 

The Importance of Annual Recertification

 

To continue receiving the Lifeline benefit, every subscriber must recertify their eligibility every single year. The Universal Service Administrative Company (USAC) manages this process.  

• USAC will attempt to verify eligibility automatically. If successful, no action is needed.
• If they cannot verify it automatically, the subscriber will receive a letter in the mail or an email with instructions to recertify.  
• Subscribers have 60 days from the date of the notice to complete their recertification online, by mail, or by phone.  
• Failure to recertify within the 60-day window will result in the termination of the Lifeline benefit and the loss of service.  

 

Section 8: If You Want to Switch: How to Port Your Number Away from StandUp Wireless

 

Lifeline benefits belong to the consumer, not the provider. This means every customer has the right to transfer their Lifeline benefit to a different participating phone or internet company at any time. For those unsatisfied with the service from StandUp Wireless, switching to another provider while keeping their phone number is a straightforward process.  

The first step is to find another Lifeline provider that serves the local area. The official FCC and USAC tool, Companies Near Me, is the best resource for this. It can be accessed at cnm.universalservice.org.  

 

Step-by-Step Guide to Porting Your Number

 

To ensure the phone number is not lost, it is critical to follow these steps in the correct order.

1. Choose a New Provider and Begin Their Application. Select a new carrier from the Companies Near Me tool (popular options include SafeLink Wireless, Assurance Wireless, and TruConnect) and start their application process online or by phone.
2. Do NOT Cancel Your StandUp Wireless Service. This is the most important rule. The account with StandUp Wireless must remain active and in good standing for the number transfer to be successful. Canceling the service first will result in the permanent loss of the phone number.  
3. Gather Your StandUp Wireless Account Information. The new provider will require two key pieces of information to request the number from StandUp Wireless:
   • Account Number: This should be available by logging into the StandUp Wireless online account portal. As noted previously, the old Q Link Enrollment ID might also work.  
   • Transfer PIN: This security PIN may be the last four digits of the account holder’s SSN, or it may require a call to StandUp Wireless customer service at 1-800-544-4441 to obtain.  
4. Provide Porting Details to the New Carrier. During the new provider’s signup process, there will be a section to “port” or “transfer” an existing number. Enter the StandUp Wireless phone number, account number, and transfer PIN when prompted.
5. Wait for the Transfer to Complete. The porting process is not instantaneous. It can take anywhere from a few hours to a full business day. The old service on the StandUp SIM will stop working once the new provider successfully activates the number on their network with a new SIM card.

 

Section 9: The Full Story: The Q Link Wireless Fraud Case and FCC Takedown

 

The abrupt disruption experienced by Q Link Wireless customers was not the result of a typical business failure but the culmination of a major federal fraud investigation. Founded in 2011, Q Link Wireless grew to become the third-largest provider in the federal Lifeline program, serving over two million low-income Americans. However, behind its success was a long-running scheme to defraud the very program it was built upon.  

The public first became aware of trouble on June 9, 2021, when federal agents from the U.S. Postal Inspection Service raided the company’s headquarters in Dania, Florida. This raid was part of an investigation that uncovered a massive and systematic fraud. According to federal prosecutors, from at least 2013 through 2019, Q Link knowingly submitted millions of false claims for reimbursement from the Lifeline program. The scheme involved creating and submitting claims for subscribers who were not actually using their service as required by FCC rules. The company went as far as doctoring its own records to create the illusion of customer activity where none existed, ensuring they could continue to bill the government.  

The scale of the fraud was staggering. Prosecutors stated that the company had fraudulently obtained over $100 million from the Universal Service Fund, which finances the Lifeline program. Between 2013 and 2019, approximately 21% of the more than $618 million Q Link received from the Lifeline program was the result of these fraudulent claims.  

The legal consequences were severe. On October 15, 2024, Q Link Wireless LLC and its CEO, Issa Asad, formally pleaded guilty in the Southern District of Florida to conspiracy to commit wire fraud and theft of government funds. As part of the plea agreement, the company agreed to pay  

$109.6 million in restitution to the FCC, while the CEO, who personally profited by at least $15 million from the scheme, faces a potential prison sentence of up to 15 years.  

The FCC acted swiftly following the guilty plea. On November 8, 2024, the Commission’s Enforcement Bureau issued an order immediately suspending Q Link Wireless from participating in the Lifeline program and any other federal universal service programs. The agency also initiated debarment proceedings to permanently ban the company and its leadership from these programs for a minimum of three years. This was not the company’s only regulatory issue; in January 2023, the FCC had already proposed a separate  

$62 million fine against Q Link for apparent violations related to the Emergency Broadband Benefit (EBB) Program, the predecessor to the ACP. The suspension and guilty plea marked the definitive end of Q Link Wireless as a Lifeline provider, triggering the chaotic but necessary transition of its customers to other carriers to maintain their essential service.  

 

Section 10: Comprehensive FAQ

 

 

Why did my Q Link Wireless login stop working?

 

Your Q Link login stopped working because Q Link Wireless was suspended from the federal Lifeline program in late 2024 after the company pleaded guilty to defrauding the government of over $100 million. As a result, its systems and account portals are now defunct.  

 

Is Q Link Wireless out of business?

 

Yes, Q Link Wireless’s Lifeline service is no longer operational. The company has been suspended by the FCC, and its customers have been transferred to a new provider, StandUp Wireless.  

 

Who is my new provider if I had Q Link?

 

Your new Lifeline service provider is StandUp Wireless. They have taken over the accounts and service for former Q Link customers.  

 

Do I need a new SIM card?

 

Yes. To continue your service, you must use the new SIM card that was mailed to you by StandUp Wireless. The old Q Link SIM card will not work.  

 

Will I keep my phone number?

 

Yes, the transition was designed for you to keep your phone number. It should transfer automatically to the new StandUp Wireless service after you activate your new SIM card by making a phone call.  

 

How do I activate my new StandUp Wireless SIM?

 

Insert the new SIM card into your phone, power it on, and make a phone call. This should trigger the activation. You can also call StandUp’s activation line or 611 from the device for assistance.  

 

How do I log into my new StandUp Wireless account?

 

You must go to the StandUp Wireless website and create a new account. Your old Q Link username and password will not work. You will likely need your phone number and the last 4 digits of your SSN to register.  

 

What are the APN settings for StandUp Wireless?

 

The most common APN is wholesale. A detailed table with all required settings (MMSC, MCC, MNC, etc.) is available in Section 6A of this guide. Correct APN settings are crucial for mobile data and picture messaging to work.  

 

Why is my data so slow on StandUp Wireless?

 

This could be for two reasons: 1) You have used up your monthly high-speed data allowance (typically 4.5GB), and your speed has been throttled. 2) Your data is being temporarily deprioritized by the network during a period of heavy congestion.  

 

My phone has no service, what do I do?

 

First, restart your phone. If that fails, check that your annual Lifeline recertification is complete. If you still have no service after 24-48 hours, you must call StandUp Wireless support at 1-800-544-4441, as there may be an issue with your account migration or SIM card.  

 

What happened to my unlimited data plan?

 

Your unlimited data was likely provided through the Affordable Connectivity Program (ACP), which was bundled with your Lifeline plan. The federal government ended the ACP program in 2024 due to a lack of funding. Your plan has reverted to a Lifeline-only plan with a smaller data cap.  

 

How do I check if my phone is compatible with StandUp Wireless?

 

Your phone must be unlocked and GSM-compatible. You can find your phone’s 15-digit IMEI number by dialing *#06# and entering it into the compatibility checker on the StandUp Wireless website.  

 

How do I find my StandUp Wireless account number and PIN to switch carriers?

 

You should be able to find your account number by logging into your new online account at the StandUp Wireless website. The transfer PIN may require a call to their customer service at 1-800-544-4441 to obtain.  

 

How do I recertify for the Lifeline program?

 

Each year, you must confirm you are still eligible for Lifeline. USAC will send you a notice by mail or email. You must respond within 60 days by going online to lifelinesupport.org, mailing back the form, or calling their support line.  

 

What is the customer service number for StandUp Wireless?

 

The customer service number for StandUp Wireless is 1-800-544-4441.  

 

Can I still get a free government phone?

 

Generally, no. Most Lifeline providers, including StandUp Wireless, now focus on a “Bring Your Own Phone” (BYOP) model and provide a free SIM kit rather than a free device. Some may offer low-cost phones for purchase.