The keyword “metronet reviews” indicates a high-intent user comparing Metronet’s fiber-optic service against other local competitors like cable or DSL providers.
Metronet is a highly-rated fiber internet service provider (ISP) known for offering exceptional symmetrical speeds and a customer-friendly policy of no data caps and no annual contracts. Customers consistently praise the quality and reliability of the 100% fiber connection. However, a major drawback noted in most Metronet reviews is the mandatory monthly “Tech Assure” fee (around $13/month) that is added to the base plan price, which slightly offsets the competitive introductory rates.
This comprehensive review breaks down Metronet’s core plans, pricing structure, and the critical pros and cons you need to consider before signing up.
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Metronet Internet Plans and Pricing
Metronet’s plans are structured solely by speed, as all options are 100% fiber and include symmetrical upload/download performance. All plans offer promotional pricing, typically locked in for one to three years.
| Plan Name | Speed (Symmetrical Down/Up) | Estimated Promo Price (Month 1) | Estimated Price (After Promo) | Best For |
| 500 Mbps | 500 Mbps / 500 Mbps | ~$45/mo | ~$55/mo | Standard households, multiple streamers, simultaneous video calls. |
| 1 Gig | Up to 940 Mbps / 940 Mbps | ~$50/mo | ~$70/mo | Power users, 4K streaming, multi-player gaming. |
| 2 Gig | 2,000 Mbps / 2,000 Mbps | ~$70/mo | ~$80/mo | Data-heavy families, running a home business, or using multiple VR/AR devices. |
| 5 Gig | 5,000 Mbps / 5,000 Mbps | ~$110/mo | ~$130/mo | Extreme usage, content creation, future-proofing. |
Note: All prices listed above are estimates and are before the mandatory Tech Assure fee (approx. $13/mo) and applicable taxes are applied.
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Metronet Pros, Cons, and Hidden Fees
Metronet’s service is largely defined by its commitment to fiber technology, but customers should be aware of the mandatory charge that affects the bottom-line cost.
Pros: Why Metronet is Highly Rated
- 100% Fiber-Optic: Provides superior speed, minimal lag (low latency), and exceptional reliability compared to cable or DSL.
- Symmetrical Speeds: Upload speeds match download speeds, a huge benefit for remote work, cloud storage, and video conferencing.
- No Data Caps: All plans come with unlimited data usage, eliminating worry about overage fees.
- No Contracts: All plans are offered month-to-month.
- Equipment Included: The initial eero Wi-Fi router (and Optical Network Terminal or ONT) is typically included at no extra monthly charge.
Cons: The “Tech Assure” Fee and Installation
- Mandatory Tech Assure Fee: This fee (typically around $12–$13 per month) is automatically added to the bill of all customers. Metronet states it covers all service calls, repairs, and support for Metronet-owned equipment, ensuring you never pay for a technician visit. However, it effectively raises the starting cost of the cheapest plan by almost 30%.
- Installation Issues: Many customer reviews cite issues with the installation process, noting that Metronet uses third-party contractors whose punctuality and quality of work (e.g., leaving lines unburied for weeks) can be inconsistent.
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Customer Experience and Best Alternatives
Customer reviews often praise the reliability of the actual internet connection once installed but express frustration with the initial setup and customer service access.
Customer Satisfaction Summary
- Speed and Reliability: Consistently rated highly. Customers who switch from cable often notice a dramatic improvement in upload performance and network stability, especially during peak hours.
- Customer Service: Reviews are mixed. While agents are often described as friendly and polite, long hold times for technical support are a recurring complaint, particularly when dealing with outages or complex billing questions.
Best Alternatives to Metronet in Competitive Areas
| Provider | Why Choose It Instead |
| AT&T Fiber / Google Fiber | Offers similar, pure symmetrical fiber speeds with a clearer pricing model (no mandatory “Tech Assure” fee). |
| T-Mobile Home Internet | Cheapest option with unlimited data and no setup complications (plug-and-play). Good for users who don’t need multi-gig speeds. |
| Cable (e.g., Spectrum/Xfinity) | Provides immediate service if Metronet fiber is not available at your address, but sacrifices symmetrical speeds. |
Frequently Asked Questions (FAQ)
Does Metronet require a contract?
No. Metronet does not require customers to sign a long-term contract. All plans are month-to-month, and you can cancel service anytime.
What happens to the price after the promotional period ends?
After the promotional period (usually 12–36 months), Metronet’s monthly rate will increase, typically by $10 to $20. Customers should budget for this increase, as well as the recurring Tech Assure fee.
Do I need to use the eero router Metronet provides?
Metronet includes an eero Wi-Fi router at no extra charge. While you can use your own router, you must use their Optical Network Terminal (ONT) to connect to the fiber line. Using your own router does not exempt you from the mandatory Tech Assure fee.
To see what actual installation looks like, check out this video: Want Fiber Internet? Here’s How Metronet Installed It in My Home. The video is relevant as it provides a visual guide and review of the Metronet fiber installation process, which is a major factor in customer satisfaction.
