If you need to perform a Kenmore warranty check by serial number, you should know that Kenmore appliances (which are sold under the Kenmore brand name by the holding company Transformco, the successor to Sears) do not have a public online portal for direct serial number lookups.
The serial number is still essential, but you must contact the official Kenmore customer support line to have a representative decode the manufacturing date and verify coverage.
This guide outlines the immediate steps you need to take and the crucial phone numbers required to verify your Kenmore warranty status.
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Prerequisites: Finding Your Kenmore Information
To successfully check the warranty status for any Kenmore appliance (refrigerator, washer, dryer, etc.), you will need three key pieces of information:
| Required Information | How to Find It | Why It’s Needed |
| 1. Model Number | Found on a sticker inside the door frame, on the back panel, or near the appliance’s base. | Identifies the appliance type and original manufacturer (e.g., Whirlpool, LG, Electrolux). |
| 2. Serial Number | Also found on the same sticker/plate. | Contains the manufacturing date that is used as a backup if the purchase receipt is lost. |
| 3. Proof of Purchase (Receipt) | Your original sales receipt or credit card statement. | This is the most critical document. The manufacturer’s warranty runs from the date of sale, not the date of manufacture. |
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Kenmore Warranty Check: Phone and Claim Process
Since Kenmore does not offer a public serial number check, the most reliable method is to call the official service provider.
Official Kenmore / Sears Home Services Contacts:
The primary contacts for warranty claims and repair scheduling are managed through Sears Home Services (Sears is the original retailer associated with the Kenmore brand):
| Purpose | Phone Number | Notes |
| Appliance Repair & Scheduling | 1-888-820-3350 | Use this number to speak with a Sears Appliance Repair agent who can verify your coverage. |
| General Warranty Questions | 1-844-553-6667 | The dedicated Kenmore warranty inquiry line. |
| Sears Home Warranty Service | 1-833-LHGUARD | For customers who have purchased a general home warranty plan that covers their Kenmore appliance. |
How the Serial Number Helps
If you do not have your original receipt, the representative will use the Serial Number to:
- Decode the Manufacturing Date: The serial number contains a code indicating the appliance’s production year and week.
- Estimate Remaining Warranty: They can compare the manufacturing date against the standard warranty period (e.g., one year for most parts, 5 to 10 years for sealed systems/compressors) to determine if the appliance is still covered.
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Alternative & Extended Warranty Checks
The Kenmore manufacturer’s warranty is often only one year (parts and labor). Longer warranties (2, 5, or 10 years) usually apply only to specific components or require external coverage.
- Owner’s Manual: Check the back of your owner’s manual; it contains the definitive, legal terms of your warranty coverage.
- Credit Card Protection: If you used a credit card (Visa Signature, Mastercard World, etc.) for the purchase, contact your credit card issuer. Many cards offer an extra 1-2 years of extended warranty coverage beyond the manufacturer’s initial warranty.
Frequently Asked Questions (FAQ)
What company actually makes Kenmore appliances?
Kenmore is a brand name, not a manufacturer. Kenmore appliances are made by various manufacturers, including Whirlpool, LG, Electrolux (Frigidaire), and GE. The first three digits of the model number usually identify the manufacturer (e.g., model numbers starting with 110. are typically made by Whirlpool).
Does Sears still honor Kenmore warranties?
Yes. Sears Home Services remains the primary authorized repair and service provider for Kenmore appliances, regardless of where the appliance was purchased.
Can I file a warranty claim online?
Yes. You can file a warranty claim by visiting the Sears Home Services website and scheduling a repair appointment, where you will be asked to enter your model/serial number and describe the defect.
Conclusion
To verify your Kenmore warranty check by serial number, you must call the official support line at 1-888-820-3350. While the serial number helps determine the manufacturing date, the purchase receipt remains the definitive proof of sale needed to activate the warranty coverage period.
