The phone number 411 is the standardized three-digit code for Directory Assistance (also known as “Information”) in the United States and Canada. While 411 is a crucial service, calls often incur a per-use fee (historically around $1.25 per call) that is not covered by most unlimited plans.
If you are looking to block 411 calls on Verizon, the intent is likely to prevent either unauthorized usage by a child or employee, or to stop the related text messages that sometimes follow a Directory Assistance search.
Verizon offers several options for blocking outgoing 411 calls on both mobile and landline/Fios accounts.
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Blocking Outgoing 411 Calls (Mobile & Fios)
Blocking a vertical service code (VSC) like 411 requires using specific Verizon account management tools, as standard phone blocking is for 10-digit numbers only.
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Verizon Family (Most Effective for Mobile Lines)
Verizon Family is the most comprehensive tool for controlling access to specific numbers and services on individual lines.
- Purpose: Allows the Account Owner or Manager to permanently block up to 20 numbers for each enrolled line, including special codes like 411.
- Action: Log into your My Verizon account or use the Verizon Family app and navigate to the Controls/Contact Management section to add 411 to the blocked numbers list for the desired line(s).
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Verizon Fios Digital Voice (Home Landline)
Fios Digital Voice customers can use a feature called Call Gate or manage Call Block settings via the My Verizon website.
- Call Gate: This optional service can be used to block virtually any outgoing call type, including directory assistance calls (411 or 555-1212). You must enable and configure this feature, often by calling a toll-free number from your Fios phone.
- Call Block Feature: You can also manually add 411 to your Call Block list in the My Verizon or My Fios app.
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My Verizon Website (Temporary Block)
You can temporarily block 411 using the standard blocking feature, though this often requires manual re-blocking after 90 days.
- Action: Log into My Verizon online, navigate to the Blocks page under My Plan, and enter 411 to block the number for a 90-day period.
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Stopping 411 Search Text Messages
When you call Verizon’s 411 Search service, the operator often offers to text you the number and/or address requested. You can opt out of these future text messages.
- Method 1: Ask the Operator: The easiest way is to ask the 411 operator directly to adjust your settings and stop sending you text messages related to 411 Search queries.
- Method 2: Reply STOP/CANCEL: In most states, you can cancel automated 411 text messages by replying CANCEL to the last 411 text you received. (Note: This reply method is not available in all states.)
Frequently Asked Questions (FAQ)
What is the fee for calling 411 on Verizon?
The fee for Directory Assistance (411) can vary, but it is typically a per-call charge (e.g., $1.25). This fee is rarely covered by unlimited calling plans, making it an easy source of unexpected charges on your bill.
What is the difference between 411 and 611?
- 411: Directory Assistance / Information (usually paid).
- 611: Customer Service and Technical Support (usually free on all Verizon lines).
Can Verizon Call Filter block 411 calls?
Verizon Call Filter is primarily designed to block incoming spam, fraud, and robocalls. It is not the intended tool for blocking outgoing calls to special service codes like 411. You should use the Verizon Family parental control settings or the general My Verizon Blocks feature for outgoing call control.
Conclusion
To block 411 calls on Verizon and prevent unauthorized charges, the most reliable method for mobile customers is to utilize the Verizon Family or My Verizon Blocks feature to add 411 to the line’s blocked list. For landlines, use the Call Gate feature. If you receive unwanted 411 text messages, simply reply CANCEL to the text.
