The term “AT&T Shift” refers to a specialized internal platform and/or mobile application used by AT&T and its business clients primarily for workforce management, employee scheduling, and time tracking. It is a proprietary system designed to streamline operational tasks for managers and provide employees with mobile access to their schedules, time-off requests, and internal communications.
If you are an AT&T employee, the Shift platform is your central hub for managing your work schedule, clocking in and out, and communicating with your team.
This article details the function of the AT&T Shift App, explains how to access related employee portals, and outlines the key features of the system.
- What is the AT&T Shift App?
The AT&T Shift App is a mobile application and software solution designed to digitize and automate the human capital management process, especially for large workforces, mobile employees, and those with dynamic shift schedules (e.g., retail, field technicians, call centers).
Key Features of the Shift Platform
The platform’s functionality revolves around improving efficiency and transparency in workforce logistics:
- Simplified Shift Scheduling: Managers can create, assign, and manage employee shifts efficiently. The system allows for quick updates, and can incorporate factors like employee availability and compliance rules.
- Accurate Time Tracking: Employees use the app to clock in and out of their shifts using their smartphones. This mobile time clock feature ensures accurate records for payroll and attendance management, eliminating reliance on manual methods.
- Effective Communication: The app includes communication tools, such as group announcements and private messages, keeping employees and managers connected with real-time updates regarding shift swaps, changes, or company-wide news.
- Time-Off Requests: Employees can submit and managers can approve time-off requests directly through the application, streamlining the often manual and complex approval process.
- AT&T Employee Access Portals (Global Logon)
Access to AT&T Shift and other internal employee resources is strictly restricted to current and authorized personnel and typically requires an employee-specific login credential.
Accessing Internal Employee Systems
For AT&T employees, many internal systems—including HR, benefits, and potentially the Shift scheduling portal—are accessed through a centralized logon process.
| Portal/System | Primary Purpose | Required Credentials | Direct Access |
| AT&T Shift (Mobile App) | Schedule management, clocking in/out, team communication. | AT&T-specific employee ID and password. | Mobile App (iOS/Android) |
| HR Access | Employee benefits, payroll, disability, and leave of absence information. | ATTUID and Global Logon credentials. | hraccess.att.com |
| AT&T Perks | Employee discounts and savings programs from partner companies. | Work email address and referral code for registration. | Dedicated AT&T Perks Website |
| Internal CareerPath | Searching and applying for internal non-management job openings. | ATTUID and Global Logon credentials. | HR Access Portal |
Actionable Step: If you are an active employee and require access to your shift schedule, you must use your assigned ATTUID and Global Logon credentials to access the relevant AT&T internal application or website.
Frequently Asked Questions
Is the AT&T Shift App for AT&T customers or employees?
The AT&T Shift App is primarily designed for AT&T employees and the businesses that use AT&T Workforce Manager to manage their staff. It is not a consumer app used by general AT&T customers to manage their wireless or internet accounts (those use the myAT&T app).
What is an ATTUID and a Global Logon?
An ATTUID (AT&T User ID) is the unique employee identifier assigned to all current and former AT&T staff. The Global Logon is the associated secure password system used to access internal AT&T networks, employee resources, and HR portals. These credentials are required for any remote access to your employment information, including Shift scheduling.
Can I access my shift schedule from home?
Yes. Active AT&T employees, including those on short-term disability or leave of absence, are instructed to use their ATTUID and Global Logon to sign in to internal platforms like HR Access and related scheduling tools from any location (work or non-work).
Where can I get help if my AT&T Shift login isn’t working?
If you are an active employee and are experiencing issues with your Shift access, password, or ATTUID, you should contact AT&T’s internal IT help desk or use the Forgot Password or Forgot User Name recovery links provided on the main AT&T HR Access login page. This is the designated support channel for all employee access issues.
