If you recently signed up for a new service from AT&T (such as Fiber Internet, Wireless, or U-verse TV), the website rewardcenter.att/reward is the direct portal you must use to claim your promised reward card.
The website rewardcenter.att/reward (or rewardcenter.att.com) is the official AT&T Reward Center where customers must go to redeem promotional AT&T Visa Reward Cards and Virtual Visa Cards. The key to successful redemption is following the required timeline and having the correct account information on hand.
This comprehensive guide details the required information, the step-by-step claiming process, and how to track the status of your reward card.
Step 1: When to Expect Your Reward Notification
You cannot claim your reward immediately upon placing your order. You must first meet the eligibility requirements (typically 30–75 days of active service) and then receive a notification.
- Timeline: You should receive a reward notification via email or physical letter within 6 weeks of your service installation or activation date.
- Expiration: This notification contains a crucial expiration date. You must claim the reward online within 75 days of the date on the notification, or you will forfeit the reward.
Step 2: Accessing the Reward Center
To access your available rewards on rewardcenter.att/reward, you will need one of two pieces of information:
| Access Method | Required Information | Notes |
| Primary Method | Claim Number (Found on your reward notification letter/email) | Use this if you have the notification handy. |
| Alternative Method | AT&T Billing Account Number (Found on the top right of your bill) + Billing ZIP Code | Wireless customers can often use their 10-digit mobile number in place of the account number. |
How to Claim Your Reward Online
- Go to the official website: att/reward (or use the full link rewardcenter.att.com).
- Enter either your Claim Number or your Account Number and ZIP Code.
- The portal will display your eligible reward(s). Select “Claim it now.”
- Confirm your details and accept the Terms & Conditions.
- Provide a valid email address or mobile number to receive status alerts about your card.
Action Tip: Always sign up for email or text alerts. AT&T will send updates on when your reward has been claimed and when it has been mailed, which is crucial for tracking.
Step 3: Receiving and Using Your Reward Card
Once claimed, the reward is typically sent in the form of an AT&T Visa Reward Card or a Virtual Visa Card.
- Delivery Timeline: After claiming, most customers receive their physical card via mail within 3 weeks (up to 9 weeks from the installation date).
- Card Type: The reward is a Visa prepaid card issued by a third-party bank, meaning it can be used anywhere Visa is accepted (online or in person).
- Important Expiration: The funds loaded onto the Visa Reward Card typically expire 6 months after the card’s issue date (the “Valid Thru” date printed on the front of the card). You must use the full value before this date.
Frequently Asked Questions (FAQ)
What is the AT&T Reward Tracker?
The AT&T Reward Tracker is a personalized timeline available on the rewardcenter.att/reward website. By logging in, you can see the exact step your reward is in: Service Activated, Notification Mailed, Reward Claimed, Reward Mailed, and the crucial Reward Expiration Date.
What if I missed the 75-day deadline to claim my reward?
If you miss the 75-day deadline listed on your notification, the reward expires, and you forfeit the value. AT&T is very strict about this timeframe, as the promotion terms are clearly communicated before purchase.
Can I use the Visa Reward Card to pay my AT&T bill?
Yes. AT&T Visa Reward Cards can be used to pay your AT&T Wireless or Internet bill online, in an AT&T retail store, or wherever Visa is accepted.
I haven’t received my reward notification. What should I do?
If it has been more than 6 weeks since your service was installed, first visit rewardcenter.att/reward and use your Account Number to check your status. If no eligible reward appears, call the AT&T Reward Center customer support line (often 1-855-577-1871) for further investigation.
Conclusion
The website rewardcenter.att/reward is the sole official gateway for claiming your promised Visa Reward Card from AT&T. Ensure you track your reward notification email or letter closely and claim the reward within the 75-day deadline to successfully receive and use your promotional savings.
