The search query “AT&T phone number” indicates a user seeking the correct and direct telephone contact for a specific customer service need. Since AT&T provides multiple services (Wireless, Internet, TV, Landline), there are different dedicated numbers for each.
The main customer service phone number for AT&T Wireless is 1-800-331-0500, or simply dial 611 from any active AT&T cell phone. For all AT&T Internet and Home Phone support needs (including Fiber, DSL, and U-verse), the primary number is 1-800-288-2020.
To ensure you reach the right department quickly, use the breakdown of contact numbers below, organized by service type.
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AT&T Wireless and Mobile Support
Use these numbers for all matters related to your cell phone, mobile plan, or personal wireless account.
| Department | Phone Number | Availability | Notes |
| General Wireless Customer Service | 1-800-331-0500 | 24/7 (Automated) / Limited hours (Agent) | Dial 611 from an AT&T mobile phone for free and direct access. |
| Billing & Account Management | 1-800-331-0500 | M–F, 8 a.m. – 8 p.m. CT | Use this number for bill disputes, payments, and plan changes. |
| AT&T PREPAID Support | 1-800-901-9878 | Available during standard hours. | For questions regarding AT&T Prepaid (formerly GoPhone) balances and plans. |
| New Wireless Service / Sales | 1-888-333-6651 | M–F, 8 a.m. – 8 p.m. CT | Use for starting a new line, device upgrades, and sales inquiries. |
| FirstNet Support | 1-800-574-7000 | 24/7 | Dedicated support for First Responders on the FirstNet network. |
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AT&T Internet, Fiber, and Home Phone Support
Use the consolidated number below for all wired residential services, including Fiber, DSL, and AT&T Phone (Landline/VoIP).
| Department | Phone Number | Availability | Notes |
| Internet & Home Phone Support | 1-800-288-2020 | 24/7 | Use for technical support, troubleshooting, outages, and repair. |
| Billing for Internet & Home | 1-800-288-2020 | M–Sa, 8 a.m. – 9 p.m. CT | For questions specific to Fiber or Home Phone bills. |
| New Internet Service / Sales | 1-866-861-6075 | Check local hours | Use for checking AT&T Fiber availability and signing up for new service. |
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Special Contacts and International Support
These numbers are reserved for specific circumstances or specialized services.
| Service Type | Phone Number | Purpose |
| International Travelers | +1-314-925-6925 | 24/7 Support for customers traveling outside the U.S. (calling this number is free from an AT&T phone). |
| Disability Resources (TTY) | 1-866-241-6567 | TTY/Text telephone support for the hearing/speech impaired. |
| AT&T Business Support | 1-800-321-2000 | General support for Small Business accounts (billing, repairs, technical issues). |
Frequently Asked Questions (FAQ)
What is the fastest way to talk to a person at AT&T?
For wireless accounts, the fastest route is usually to dial 611 directly from your AT&T mobile phone. For internet or home phone issues, calling 1-800-288-2020 and navigating the automated menu is the correct path. Be prepared to provide your account number or the phone number associated with the service.
Can I pay my AT&T bill over the phone?
Yes. You can pay your bill using the automated phone system via the main billing number (1-800-331-0500 for wireless or 1-800-288-2020 for internet) or by using the Pay Without Signing In feature on the AT&T website or app.
What should I do if my AT&T phone is lost or stolen?
Immediately call the General Wireless Customer Service number (1-800-331-0500) to report the device as lost or stolen. This allows AT&T to suspend your service and blacklist the device’s IMEI/MEID, preventing unauthorized use. You can also handle this process through the MyAT&T app or website.
