AT&T HomeTech Protection (HTP) is a monthly subscription service that provides repair, replacement, and technical support for nearly all the electronics and devices in your home. For a fee of $25 per month (plus applicable taxes and fees), the plan covers an unlimited number of eligible devices, regardless of when or where they were purchased, subject to annual claim limits.
This plan is an attractive option for AT&T Wireless or Internet subscribers looking for a single solution to cover everything from their smart TV and gaming console to their laptop and smart home gadgets, serving as a form of comprehensive, post-warranty coverage.
Plan Overview: Pricing and Core Features
AT&T HomeTech Protection is designed to be a one-stop IT professional for your entire household. The plan is administered by Asurion and offers key services beyond standard device insurance.
Monthly Cost and Eligibility
| Feature | Detail |
| Monthly Fee | $25 per month, plus applicable taxes and fees. |
| Eligibility | Must have an active AT&T Wireless or AT&T Internet service. Only one plan per account is allowed. |
| Coverage Start | Technical support begins immediately upon enrollment. Device coverage (repair/replacement) starts 31 days after enrollment. |
Core Benefits Included
- Unlimited Device Coverage: Protects an unlimited quantity of eligible devices, regardless of manufacturer, age, or where they were purchased.
- 24/7 Expert Support: Unlimited access to technical support professionals who can troubleshoot Wi-Fi issues, connect smart devices, and resolve hardware or software problems.
- Repair or Replacement: Covers mechanical or electrical breakdowns, power surges, and normal wear and tear.
What Devices and Damages are Covered?
The plan covers a wide range of products across four main categories, but it is critical to note what is excluded.
Covered Devices (Examples)
| Category | Eligible Devices |
| Home Entertainment | TVs, gaming consoles (Xbox, PlayStation, Nintendo), home theater systems, streaming devices (Roku, Apple TV), and external speakers (Bluetooth/Wi-Fi enabled). |
| Home Office | Laptops, desktops, printers, external hard drives, monitors, keyboards, mice, and Wi-Fi extenders. |
| Smart Home | Smart thermostats, smart door locks, security cameras, smart video doorbells, smart smoke detectors, and smart alarm sensors. |
| Wearables/Portables | Wi-Fi-only tablets (not connected to a data plan), portable gaming devices, VR headsets, and audio headsets. |
Types of Damages Covered
- Mechanical/Electrical Failure: Breakdowns due to manufacturer defects, normal wear and tear, dust, heat, humidity, and power surges.
- Accidental Damage from Handling (ADH): Coverage for drops, spills, and cracked screens is included only for eligible portable devices such as laptops, non-connected tablets, portable gaming devices, and audio headsets.
Key Exclusions (Not Covered)
- Smartphones and most devices connected to an AT&T Wireless data plan.
- Loss or Theft (This plan is a service contract, not insurance against criminal acts).
- Pre-existing conditions (breakdowns that occur within the first 30 days of coverage).
- Routers or modems leased from your internet service provider.
Understanding Claims and Service Fees
While the monthly fee covers the plan, you must pay a service fee (often called a deductible) for each approved repair or replacement claim.
Financial Limits and Caps
| Limit Type | Detail |
| Per Claim Limit | Maximum payout for any single device claim is $2,000. |
| Annual Aggregate Limit | Maximum total payout for all claims in a rolling 12-month period is $5,000 per household. |
| Claim Frequency | You can file an unlimited number of claims within the annual limit. |
Service Fees (Deductibles)
The service fee is billed to your credit card when the claim is filed and approved. Fees vary based on the device:
| Service Fee | Devices |
| $0 | Routers, modems, keyboards, mice. |
| Up to $49 | Audio headsets, Wi-Fi-only wearables (smartwatches, fitness bands). |
| Up to $99 | TVs, laptops, desktops, printers, gaming systems, and Wi-Fi-only tablets. |
Actionable Steps: How to File an AT&T HomeTech Protection Claim
All claims for the AT&T HomeTech Protection plan are handled by the administrator, Asurion.
Step 1: Determine Eligibility
- Ensure the breakdown occurred after your 30-day waiting period.
- Gather the device brand and model information.
Step 2: Start the Claim
- Online: Visit the designated Asurion claims portal for AT&T HomeTech Protection.
- Phone: Call the Asurion claims line dedicated to this service: 1-866-642-4170.
Step 3: Pay the Service Fee
- Once your claim is approved, you will pay the applicable service fee (up to $99) via credit card.
Step 4: Repair or Replacement
- The service provider (Asurion) will determine the method, which may include shipping the device for depot repair, on-site repair, or replacement with a new, refurbished, or remanufactured product of equal or similar functionality.
Added Service Benefits
In addition to device protection, your $25/month plan includes service benefits:
- $49 Installations: You can schedule expert installation for select home tech (e.g., TV wall mounting, smart doorbell setup) for a flat fee of $49 per installation.
- Wi-Fi Optimization Visits: Your plan includes two in-home visits during a 12-month period for a technician to optimize your Wi-Fi network and troubleshoot connectivity issues.
Conclusion
AT&T HomeTech Protection is a comprehensive plan designed to centralize the repair, replacement, and support for your entire digital home ecosystem. For $25 per month, you get peace of mind that virtually all non-cellular devices are covered against malfunctions and accidental damage (for portables), backed by 24/7 professional tech support. Before enrolling, ensure you are comfortable with the 31-day waiting period and the per-claim service fees.
