AT&T HomeTech Protection is a comprehensive, subscription-based service designed to protect virtually all eligible home electronic devices from unexpected breakdowns, electrical failures, and accidental damage. For a flat monthly fee, it offers device repair and replacement, along with 24/7 expert technical support and specialized in-home services.
This plan is offered to customers who already have an AT&T Wireless or AT&T Internet service. The plan is administered by Asurion, a leader in device protection services.
How AT&T HomeTech Protection Works
AT&T HomeTech Protection operates as a single, all-in-one protection plan for the electronics in your household.
Key Features and Benefits
| Feature | Detail |
| Monthly Cost | $25 per month + applicable taxes and fees. |
| Provider | Asurion handles all claims, repairs, and support services. |
| Devices Covered | Unlimited number of eligible devices in the household (no registration or receipt needed). |
| Claim Limits | $2,000 maximum per single claim; $5,000 aggregate limit in any consecutive 12-month period. |
| Coverage Start | Tech support starts immediately. Device repair/replacement coverage begins 31 days after enrollment. |
Included Value-Added Services
In addition to device protection, the plan includes valuable in-home technical support:
- 24/7 Expert Support: Live support for setup, troubleshooting, Wi-Fi optimization, data backup, and virus removal.
- In-Home Network Visits: Two visits during any 12-month period from an expert to optimize your Wi-Fi network and troubleshoot connectivity issues.
- Device Installations: Expert installation and setup of select new home tech (like TVs, smart doorbells, or smart thermostats) for a flat fee of $49 per installation.
What Devices and Damages Are Covered?
AT&T HomeTech Protection is designed to cover the high-tech, connected products in your home, regardless of age, brand, or where you purchased them.
Devices Included in Coverage
The plan covers a wide range of categories, including:
- Home Entertainment: TVs (LCD/LED), gaming consoles (Xbox, PlayStation, Nintendo Switch), Blu-Ray/DVD players, and home theater components.
- Home Office: Laptops, desktop computers (PCs), printers, monitors, keyboards, mice, routers, modems, and Wi-Fi extenders.
- Smart Home: Smart thermostats, smart doorbells, smart security cameras, smart door locks, and various smart alarm sensors.
- Wearables (Wi-Fi Only): Audio headsets, Wi-Fi-only smartwatches, and Wi-Fi-only tablets.
Covered Damage Types
The plan covers breakdowns resulting from:
- Mechanical and Electrical Failure: Defects in materials or workmanship.
- Environmental Damage: Damage caused by power surges, dust, heat, or humidity.
- Normal Wear and Tear
- Accidental Damage from Handling (ADH): This includes drops, spills, and cracked screens, but only for eligible portable devices (laptops, Wi-Fi-only tablets, portable gaming devices, and wearables).
Exclusions (What is Not Covered)
- Smartphones (These require a separate AT&T Protect Advantage plan).
- Devices with a dedicated wireless data plan.
- Loss or Theft (The plan is not insurance against lost or stolen items).
Filing a Claim and Service Fees
When filing a claim, the maximum cost you will pay is the non-refundable service fee, which depends on the device category.
| Device Type | Service Fee (per approved claim) |
| Routers, Modems, Keyboards | $0 |
| Wi-Fi-only Smartwatches, Audio Headsets | $49 |
| TVs, Laptops, Desktops, Printers, Gaming Consoles | $99 |
Claim Process Overview
- Wait for Coverage: You must wait until Day 31 of your plan to file a claim for device breakdown.
- File a Claim: File the claim online via the Asurion website or by calling the dedicated AT&T HomeTech Protection support line.
- Pay the Service Fee: You pay the service fee ($0, $49, or $99) via credit card when the claim is filed.
- Resolution: If approved, Asurion will, at their discretion, repair the covered device or replace it with a new, refurbished, or remanufactured product of similar functionality.
Frequently Asked Questions (FAQ)
Can I get AT&T HomeTech Protection if I don’t have AT&T Wireless?
Yes. You are eligible to sign up for AT&T HomeTech Protection as long as you have an active AT&T Wireless or AT&T Internet service (including AT&T Fiber).
Can I cancel AT&T HomeTech Protection at any time?
Yes. The plan is month-to-month, and you can cancel at any time without penalty by calling the support number or managing your account online. You will receive a pro-rata refund for the unearned portion of your monthly plan fee.
Is the AT&T HomeTech Protection plan an insurance policy?
No, it is a service contract provided by Asurion. While it provides repair and replacement similar to an insurance plan, it is specifically designed to cover breakdowns, power surges, and wear and tear for an unlimited number of devices, subject to the annual dollar limits.
Conclusion
AT&T HomeTech Protection is a comprehensive solution for households seeking peace of mind for their ever-growing number of electronics and smart devices. For $25 a month, the plan offers broad coverage for an unlimited number of devices, expert 24/7 technical support, and valuable in-home service options, making it a viable option for tech-heavy homes that rely on smooth connectivity.
