If you’re juggling multiple connected devices—from smart TVs and laptops to gaming consoles and smart thermostats—the AT&T Home Tech Protection plan is designed to consolidate their support and repair under a single monthly fee.
AT&T Home Tech Protection is a comprehensive subscription service that provides 24/7 expert technical support, repair, and replacement coverage for virtually all eligible electronics in your home, regardless of their brand or where they were purchased. This single plan is available to customers who subscribe to AT&T Wireless or AT&T Internet service.
This guide will break down the features, eligibility, cost structure, and claim process for this essential home protection service.
What is Included in AT&T Home Tech Protection?
The plan, offered in partnership with Asurion, aims to be a single solution for the modern connected home, covering mechanical and electrical failures, normal wear and tear, and accidental damage from handling (for eligible portable devices).
Core Coverage and Cost
| Feature | Details |
| Monthly Cost | $25 per month (plus applicable taxes/fees). |
| Device Quantity | Unlimited number of eligible devices covered. |
| Covered Devices | Home Entertainment (TVs, gaming consoles, streaming devices, remote controls); Home Office (Laptops, Desktops, Monitors, Printers); Smart Home (Smart cameras, doorbells, thermostats, locks); Wearables (Wi-Fi-only smartwatches/bands, audio headsets). |
| Coverage Start Date | Technical support starts immediately upon enrollment; Device repair/replacement coverage begins 31 days after enrollment. |
Included Premium Benefits
Beyond repair and replacement, the plan includes valuable home service features:
- 24/7 Expert Tech Support: On-demand access to technical professionals via phone or chat to help troubleshoot connectivity issues, set up new devices, and optimize your network.
- In-Home Network Visits (Included): The plan includes two complimentary in-home visits per 12-month period for a technician to diagnose and optimize your Wi-Fi performance and troubleshoot persistent connection issues.
- $49 Installations: You can schedule a technician to install select home tech products (like mounting a TV, setting up a smart doorbell, or installing a wireless alarm system) for a fixed service fee of $49 per installation.
Claims Process and Limits
While the plan covers an unlimited number of devices, there are limits on the total claim value and service fees (deductibles) for each approved claim.
Claim Limits and Service Fees
| Limit Type | Max Value | Details |
| Single Claim Limit | $2,000 | The maximum value AT&T will pay for the repair or replacement of any single covered device. |
| Annual Aggregate Limit | $5,000 | The maximum total value AT&T will pay for all claims filed within a rolling 12-month period. |
The Service Fee (or deductible) is paid when you file an approved claim and varies by device:
| Service Fee | Examples of Covered Devices |
| $0 | Routers (non-leased), modems, keyboards, remote controls. |
| $49 | Wi-Fi-only wearables (smartwatches, fitness bands), audio headsets. |
| $99 | TVs, Laptops, Desktop Computers, Tablets, Gaming Consoles (e.g., PlayStation, Xbox). |
Claims Process: To file a claim, you must visit the designated AT&T HomeTech Protection claim website or call the dedicated support line. Claims are fulfilled with new, refurbished, or remanufactured products of equal or similar features.
Frequently Asked Questions (FAQ)
Does AT&T Home Tech Protection cover my smartphone?
No. The plan specifically excludes smartphones and most devices connected to an active cellular data plan (like cellular-enabled smartwatches or tablets). Those devices are covered under separate AT&T mobile protection plans, such as AT&T Protect Advantage.
Is a receipt required to file a claim?
No, a receipt is not required. One of the key benefits of the HomeTech Protection plan is that it covers eligible devices regardless of when or where they were purchased, as long as they were in good working order when you enrolled in the plan.
Can I cancel AT&T Home Tech Protection anytime?
Yes. The service is billed month-to-month and can be cancelled at any time online or by calling support. You will receive a prorated refund for any unused portion of the current month’s fee.
Conclusion
The AT&T Home Tech Protection plan provides a valuable safety net for households with multiple connected devices, offering unlimited coverage and 24/7 expert support for a flat monthly fee of $25. For a customer with AT&T service, the ability to get rapid repairs, replacements, and even network optimization visits makes this a strong option for securing their entire digital ecosystem.
