When searching for the AT&T customer service number, it’s crucial to know that AT&T uses different phone numbers for its various services (Wireless, Internet, TV, and Business). Calling the right number for your specific product is the quickest way to reach a representative who can help.
The most important numbers for general AT&T customer support are:
| Service | Primary AT&T Customer Service Number | Available |
| Wireless (Mobile Phones) | 1-800-331-0500 or 611 (from your AT&T mobile phone) | 24/7 |
| Internet, Fiber, U-verse TV, Home Phone | 1-800-288-2020 | 24/7 (Technical Support) |
| AT&T Prepaid | 1-800-901-9878 | Varies |
This guide provides a comprehensive list of AT&T contact numbers and the best ways to get quick, effective support.
Direct Contact Numbers by Service Type
To save time navigating automated menus, use the following product-specific numbers:
- AT&T Wireless and Mobile Support
This is the number for questions about your cell phone plan, billing, upgrades, device support, and reporting a lost or stolen phone.
- Primary Wireless Customer Service: 1-800-331-0500
- Quick Dial (from an AT&T Mobile): 611
- AT&T Prepaid Support: 1-800-901-9878
- International Travel Support (for travelers outside the US): +1-314-925-6925 (Available 24/7, free call from an AT&T wireless phone)
- Device Insurance Replacement: 1-888-562-8662
- AT&T Home Services (Internet, Fiber, TV, and Landline)
This number is for issues related to AT&T Fiber, DSL, U-verse, technical support, installation scheduling, and billing for home services.
- Internet, Fiber, U-verse TV, and Home Phone Support: 1-800-288-2020
- AT&T Repair Services: 1-800-246-8464
- AT&T Business Customer Support
If you have a business-level account for your company, use the dedicated business support lines.
- General Business Customer Service (Fiber, DSL, U-verse): 1-800-321-2000
- Business Wireless Support: 1-800-331-0500
- FirstNet Customer Care (Public Safety/First Responders): 1-800-574-7000 (Available 24/7)
Getting Faster Support: Tips for Calling AT&T
Calling is not the only option, and sometimes it’s not the fastest. Here are expert tips to make your support experience smoother.
- Be Ready with Your Account Details
Before you call the AT&T customer service number, have the following information prepared:
- AT&T Account Number (found on your bill or in the myAT&T app)
- Phone Number associated with the service
- PIN or Security Passcode for your account (this is often requested to verify your identity)
- Use the Self-Service Tools
AT&T encourages customers to use digital tools, which can often resolve issues faster than a phone call.
- MyAT&T App: Use the app to check your bill, track data usage, reset your password, or start a live chat with a representative.
- AT&T Support Website: The official support pages offer troubleshooting guides for most devices and services.
- AT&T Smart Home Manager App: Best for troubleshooting and optimizing your AT&T Internet and Wi-Fi network.
- Bypass the Automated System
The AT&T automated system is designed to route you to the correct department. While frustrating, it’s often the quickest way to get to the right specialist. When prompted by the voice assistant, state your need clearly and concisely (e.g., “Technical support,” “Upgrade my phone,” or “Cancel service”).
Pro-Tip: If you are seeking to speak to a human representative and the system is not cooperating, simply saying “Representative” or “Agent” several times will often bypass the menu options.
Frequently Asked Questions (FAQ)
What is the best time to call AT&T customer service to avoid long waits?
Wait times are typically shortest early in the morning (8:00 AM – 10:00 AM local time) on weekdays or late in the evening. Avoid calling on Monday mornings, Fridays, or the first business day after a major holiday.
Is there a special AT&T customer service number for bill pay?
Yes, for quick bill payments via phone, AT&T Wireless customers can typically dial *PAY (*729) from their mobile phone to use an automated system without waiting for a representative. For Home Services, the general number 1-800-288-2020 can route you to the payment system.
Can I get support for AT&T services via text message?
Yes, for some services, AT&T allows customers to use text messages to chat with a support agent or the automated service. If you are an AT&T Prepaid customer, you can usually text the word “Prepaid” to 75421 to start a chat session. Check the official AT&T website’s contact page for the latest text-to-chat options for your specific service.
Conclusion
If you need to contact AT&T customer service, remember that choosing the correct phone number based on your service (Wireless: 1-800-331-0500; Home Internet: 1-800-288-2020) is the most important step for efficient support. By preparing your account information and utilizing AT&T’s powerful self-service apps, you can minimize wait times and quickly resolve your tech and account issues.
