The primary customer service and enrollment number for the AT&T Access Program (Access from AT&T) is 1-855-220-5211.
This dedicated toll-free line connects you with AT&T representatives who specialize in the low-cost internet service designed for eligible low-income households. While the fastest and most recommended way to apply is online, this phone number is essential for checking your application status, confirming eligibility, and ordering service once approved.
Key AT&T Access Program Contact Numbers
Here are the official contact numbers for the Access from AT&T program, including dedicated support for Spanish speakers:
| Purpose | Phone Number | Hours of Operation |
| English Enrollment & Support | 1-855-220-5211 | Mon – Sat, 8 a.m. to 10 p.m. ET |
| Spanish Enrollment & Support | 1-855-220-5225 | Mon – Sat, 8 a.m. to 10 p.m. ET |
Important Note: AT&T retail stores are generally not able to process Access from AT&T applications or orders. All applications must be submitted online, via email, or by fax/mail.
The AT&T Access Program: Eligibility and Application
The Access from AT&T program provides low-cost internet plans, often at $30 per month for speeds up to 100 Mbps (where available), with no contract, no deposit, and no installation or equipment fees.
How to Apply for the Access Program
The most efficient application method is online. The general process is as follows:
- Check Availability: First, visit the official AT&T Access website (com/access) and enter your address to confirm that AT&T offers wireline internet service in your area.
- Submit Application Online: Complete the online application form and electronically upload your proof of eligibility. This is usually the fastest path to approval.
- Provide Documentation: You must provide documentation proving that a member of your household meets one of the following eligibility requirements:
| Eligibility Requirement | Required Documentation Examples |
| Income-Based | Household income is 200% or less than the federal poverty guidelines. |
| SNAP/Food Stamps | Participation in the Supplemental Nutrition Assistance Program (SNAP). |
| NSLP | Participation in the National School Lunch Program (NSLP) or School Breakfast Program. |
| SSI (CA Residents Only) | Participation in Supplemental Security Income (SSI) benefits (California only). |
| Other Programs | Participation in Medicaid, LIHEAP, TANF, WIC, or Federal Public Housing Assistance. |
What to Do After You Are Approved
Once your application has been processed and approved (usually 3–5 business days), you will receive an email with instructions on how to proceed.
If you have already been approved and need to order your service or apply a previous federal benefit (like the now-expired ACP discount), call the enrollment line at 1-855-220-5211 to speak with a specialist and schedule your installation.
Frequently Asked Questions (FAQ)
What if I was enrolled in the Affordable Connectivity Program (ACP)?
The Affordable Connectivity Program (ACP) federal funding has ended. If you were previously enrolled in the ACP with AT&T, you will need to opt-in to continue service under the AT&T Access Program. If you are already approved for Access, the service will cost $30 per month going forward, as the $30 ACP subsidy is no longer available.
Is the AT&T Access Program available for existing AT&T customers?
Yes. Current AT&T internet customers who meet the eligibility requirements can apply online to confirm their eligibility for the Access discount and then call 1-855-220-5211 to apply the benefit to their existing internet service.
Can I combine the Lifeline program with Access from AT&T?
Yes. If your household qualifies for the federal Lifeline program (which has a lower income threshold of 135% of the Federal Poverty Guidelines), you can enroll in both Lifeline and Access from AT&T. The Lifeline program provides an additional monthly discount (currently around $9.25) that can be applied to the cost of your Access plan, further reducing your monthly bill.
